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KnotCMS Docs Open app

Manage subscription

Paid subscriptions are processed by our Merchant of Record (Polar or Dodo Payments, depending on your checkout).

Open billing portal

Section titled “Open billing portal”
  1. Sign in to app.knotcms.com.
  2. Go to Profile.
  3. Click Open billing portal (paid subscribers).
Open billing portal button on Profile
Manage seats, refresh status, or open the hosted billing portal.
Dodo billing portal with active knot-cms seat subscriptions
In the portal, click Manage subscription on your seat plan to update payment or cancel.

In the portal you can:

  • Update payment method
  • Change project quantity (seats) — upgrades and downgrades
  • Cancel at end of billing period
  • Download invoices

Change project quantity

Section titled “Change project quantity”
  1. Open the billing portal from Profile.
  2. Select your KnotCMS subscription → Manage subscription.
  3. Update quantity to the number of Framer projects you need.
  4. Return to KnotCMS and click Refresh status on Profile.

Downgrading below your current project count does not delete projects — remove extra projects first, or syncing pauses until you are within your seat limit.

Refresh entitlements

Section titled “Refresh entitlements”

After portal changes, click Refresh status on Profile if project limits do not update within a minute (webhooks usually apply instantly).

Section titled “Related”